FAQ
Straight answers about ordering from BESTIA DOG SPORT. Can't find yours? Email support@bestiadogsport.com or use the contact form.
Shipping
Where do you ship from, and where to?
Every BDS collar, harness, leash and bite-work piece is made in our own workshop in Bulgaria and shipped worldwide. The United States is our main lane, and this store is priced in US dollars.
How much does shipping cost?
Orders over $100 ship free. Below that, the exact rate for your address is shown at checkout before you pay. An express upgrade (DHL Express or UPS, tracked and insured) is available at checkout.
How long does delivery take?
Economy shipping to the USA is handled by USPS and usually takes 5 to 7 working days. During peak seasons such as Black Friday allow up to 14 working days. Express shipping with DHL Express or UPS arrives in about 48 hours to the USA and 24 hours within Europe.
Some items are made to order in the size, color and hardware you choose. If your piece is not on the shelf we build it within 7 days and email you the moment it ships.
Will I get a tracking number?
Yes. As soon as your package leaves us you receive an email with the tracking number.
Do you ship outside the USA? Are there customs fees?
Yes, we ship worldwide. Orders delivered outside the USA may be subject to import duties and taxes charged by your country on arrival. For example, UK orders over £135 are charged UK VAT plus a courier handling fee by the carrier. These charges are not included in our prices.
Payment
Which payment methods do you accept?
Visa, Mastercard, Discover, PayPal, Shop Pay and Google Pay. Prices are shown in US dollars; use the country selector to see an estimate in your own currency.
Is checkout secure?
Yes. Payments run through Shopify's encrypted checkout. We never see or store your full card number.
Where do I enter a discount code?
In the "Discount code" field at checkout. One code can be applied per order.
Orders & Returns
Can I change or cancel my order?
Email support@bestiadogsport.com with your order number as soon as possible and we will do our best. Once a made-to-order item is in production or a package has shipped, the order can no longer be changed.
What is your return policy?
You have 30 days from the day you receive your order to request a return. Items must be unused, in their original condition and packaging, with proof of purchase. Please contact us before sending anything back so we can guide you through the process; unannounced returns cannot be accepted. Personalized and custom-made items are made just for you and cannot be returned. Sale items and gift cards are also non-returnable. Customers in the European Union additionally have the 14-day right of withdrawal. Full details: Refund policy.
How and when do I get my refund?
Once your return arrives and is inspected, we approve it and refund your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post it. Original shipping charges are not refunded.
My item arrived damaged or wrong. What now?
Please inspect your order on arrival and contact us right away with your order number and a photo. We will make it right with a replacement, an exchange or a refund.
Sizing & Gear
How do I choose the right collar size?
Measure your dog's neck with a soft tape where the collar will sit, then add two fingers of space. Compare that number with the Collar Size Guide. Not sure? Send us the breed, weight and neck measurement and we will recommend the size.
How do I size a harness?
Use the chart for your model: Harnesses size chart, HDH size chart or Basic harnesses size chart. Measure the chest at its widest point, just behind the front legs.
How do I care for leather gear?
Wipe off dirt with a damp cloth, let the leather dry naturally away from direct heat, and treat it with a leather conditioner now and then. Rinse metal hardware after salt water and dry it.
Supplements
Is there a guarantee on supplements?
Yes. Every BDS supplement is covered by our 30-day Satisfaction Guarantee. If you or your dog are not happy, contact us within 30 days for a replacement, refund or store credit.
Do supplements replace veterinary care?
No. Our supplements are designed to support your dog's normal health and performance. They are not intended to diagnose, treat, cure or prevent any disease. If your dog is pregnant, nursing, on medication or under veterinary treatment, talk to your vet before starting any supplement, and stop use and consult your vet if you notice an adverse reaction.
Where can I see the full ingredients?
On every supplement product page, under the ingredient and guaranteed analysis panel. The complete list for the 10 in 1 formula is also on the 10 in 1 ingredient list page.
Contact
How do I reach you?
Email support@bestiadogsport.com, call 470-220-3081, or send a message through the contact form. Bestia Brands LLC, 3500 South Dupont Highway, Dover, DE 19901, United States.